Vustats Display Formats Field Descriptions; Vustats Required And Allowed Fields - Avaya Communication Manager Contact Center Manual

ACD contact center switch forms

VuStats Display Formats field descriptions

No — Number. The unique identifying number of each display format.
Next
another display format, or none if the current display format is not linked to another
display format.
—
Int
Object Type
Update
Format Description
Description contains the text that precedes the data on a display plus the length of each
data field (indicated by $s). The succeeding lines of the Format Description identify the
data items, in the order they are to appear. The data items are the actual measurements
and other information that tell how agents, splits/skills, vector directory numbers
(VDNs), trunk groups, and the contact center are performing. The data items are
followed by the format (if any), which identifies how the data is to appear in the display,
the period and threshold (if any), and the split/skill reference (if any).

VuStats required and allowed fields

Required and allowed fields — agent and agent-extension data types
VuStats data type
acd-calls
agent-extension
agent-name
agent-state
average-acd-call-time
average-acd-talk-time
average-extension-time
call-rate
current-reason-code
current-reason-code-name
elapsed-time-in-state
330 Communication Manager Guide to ACD Call Centers
—
The number of the next display if the current display is linked to (followed by)
Number of Intervals. The number of measurement intervals.
—
The type of object for which data will be displayed.
—
Update Interval. The time between display updates.
—
The definition of the display's layout. The first line of the Format
Format Period
required
required required
required required
required required
required
Threshold Reference
allowed required
required
allowed
allowed required
allowed
allowed
allowed
allowed