Avaya Communication Manager Contact Center Manual page 248

ACD contact center features
Task B: Set the communication server to create and send
UCIDs
You must administer each communication server that you want to create UCIDs. If you do
not administer a communication server, it will pass along an already-created UCID, but it
won't create one if a call comes to it first.
Required forms for the communication server to create and send UCID
Form
Feature-
Related
System
Parameters
For the communication server to create and send UCIDs:
1. If your network includes CMS and you want CMS to track UCIDs, then enter busyout
mis in the command line. If not, go to step 2.
2. In the command line, enter change system-parameters feature and press RETURN.
3. The Feature-Related System Parameters form comes up.
4. Go to page 4 of the form.
5. In the Create Universal Call ID (UCID)? field, enter y.
6. In the UCID Network Node ID field, enter the node ID number.
Valid numbers are from 1 to 32,767.
!
CAUTION:
7. If your network includes ASAI, go to page 7 of the form. If not, go to step 8.
8. In the Send UCID to ASAI? field, enter y.
9. If you have performed the busyout mis command, go to step 9. If not, you are done
with this task (Task b), so press Enter to save your work and go to Task c.
10. Go to page 8 of the form.
11. In the Adjunct CMS Release field, enter R3V6.
248 Communication Manager Guide to ACD Call Centers
Field
Create Universal Call
ID (UCID)?
UCID Network Node
ID
Send UCID to ASAI?
Adjunct CMS Release
CAUTION:
The UCID Network Node ID must be unique for every communication
server and Conversant in the system. If it is not unique, the integrity of the
UCID is compromised.
Why?
To generate a UCID
for each call when
necessary.
Important component
of the UCID tag.
So that ASAI receives
UCIDs.
So that CMS receives
UCIDs.
Optional?
N
N
Y
Y