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Detailed description
The following forms and fields determine information that VuStats displays.
Forms that determine what information appears on the VuStats display
Data type
Data type defines what data is displayed for an object type. For example, for an agent
object type, VuStats can display information agents are interested in, such as the total
number of calls the agent has answered since login, the average time the agent has spent
on ACD calls, the number of agents available to receive calls for a split/skill, and the
percent of calls within the acceptable service level.
For split/skill object types, VuStats can display split/skill description and performance
information, such as average speed of answer, number of calls waiting, and agent work
states. VuStats can also display an objective, acceptable service level, or percent of calls
answered within the acceptable service level for a split/skill.
For more information, see the data types tables in
forms
on page 281.
Access Trunk Group
Measured
Agent LoginID form
All Fields
Attendant Console form
Feature Buttons
ID
BCMS/VuStats Login ID form
All Fields
Hunt Group form
Acceptable Service Level
Measured
Objective
Station (Voice Terminal) forms
Feature Buttons
ID
Vector Directory Number form
Acceptable Service Level
Measured
VuStats (Category A only)
VuStats Display Format form
Format Number
Next Format Number
Number of Intervals
Object Type
Data Type
Period
Threshold
Ref
Chapter 3: ACD contact center switch
Issue 1.0 May 2003
What
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