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— BCMS/VuStats Measurement Interval — This interval determines how frequently
BCMS polls and records data for BCMS reports and VuStats displays. Set this field
to half-hour or hour.
If you specify hour, an entire day of traffic information is available for BCMS history
reports. Otherwise, only half a day is available.There is a maximum of 25
measurement intervals, including the current interval.
— BCMS/VuStats Abandon Call Timer — Set this field to 1–10, or leave blank. This
value is the number of seconds a call can last and still be recorded as an abandoned
call. For example, if you set this field to 5, a call could last up to 5 seconds and be
recorded as abandoned. Thus, very short calls are not included as ACD calls in
BCMS and VuStats statistics. Abandoned time is measured from the time the call is
answered until the agent hangs up. Any time an agent is on a call that is within the
abandon call timer value is recorded as total AUX time with the default reason code.
Use this timer if your central office does not provide disconnect supervision.
— Validate BCMS/VuStats Login IDs — Set to n to allow entry of any ACD login of the
proper length. Set to y to allow entry only of login-IDs that have been entered on the
BCMS/VuStats Login-ID form.
— Clear VuStats Shift Data. Set to on-login or at-midnight to specify when shift data for
an agent is cleared.
Agent Login ID form — Administer Agent Login IDs for EAS. With EAS, VuStats
accesses agent and agent-extension object type information based on agent login ID.
Agents logging in agent IDs (administered on this form or BCMS/VuStats Login ID form)
can view their own statistics on any VuStats phone they are using. If agent IDs are not
administered, VuStats displays only statistics collected for the agent's extension.
Trunk Group form — For each trunk group that will have VuStats display statistics, set
Measured to internal or both. Specify internal to record statistics for BCMS/VuStats.
Specify both to record statistics for BCMS/VuStats and CMS.
Attendant Console form — Administer a VuStats feature button (vu-display) to allow an
attendant to display VuStats statistics. There is no limit to the number of VuStats buttons
that can be administered.
— Fmt — When you assign VuStats feature buttons, an Fmt field appears. You can
associate a VuStats feature button with a particular display format. The Fmt value
identifies the VuStats format used to display the information. Specify 1 — 50 in the
Fmt (1 is the default format). See "Format Number" in this section for additional
information.
— ID number — Optionally administer an ID number for each vu-display button. Use
the ID number to define the agent, split/skill, trunk group, or VDN that the VuStats
display will describe. The ID can be an agent login ID or extension number, a
split/skill or trunk group number, or a VDN extension. For example, a vu-display
button administered with split/skill ID 6 is used to view statistics for split/skill number
6.
VuStats (Category A only)
Issue 1.0 May 2003
273
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