Avaya Communication Manager Contact Center Manual page 337

Agent and agent-extension data types
VuStats data type
acd-calls
agent-extension
agent-name
agent-state
average-acd-call- time
average-acd-talk- time
Required and allowed fields — trunk group data types
VuStats data type
outgoing-completed-calls
outgoing-usage
percent-all-trunks-busy
percent-trunks-maint-busy
trunk-group-name
trunk-group-number
trunks-in-use
trunks-maint-busy
1. For a description of trunk group data types, see
types on page 349.
Description
Split/skill calls and direct agent calls
answered by an agent
The extension for a specific agent; if either
BCMS/VuStats Login IDs or EAS is optioned,
then this shows the agent's login ID.
The administered name for a specific agent.
The agent's current work state
The average of hold-time plus talk-time.
The average time a specific agent has spent
talking on completed ACD calls during a
specified time period for all internally-
measured splits/skills that the agent was
logged into. This does not include the time a
call was ringing or was on hold at an agent's
terminal.
VuStats Display Format (Category A only)
Format Period
required
required required
required
required
required
Trunk group data
1
(continued)
Threshold
allowed
allowed
allowed
allowed
allowed
allowed
BCMS report: field
name/column heading
Split status/VDN
Status/Agent Report:
ACD CALLS
Split Status: Login ID or
EXT
Split Status/Agent
Report/Agent Summary
Report: Agent
Split Status: STATE
None
Agent Report/Agent
Summary Report: AVG
TALK TIME
Issue 1.0 May 2003 337