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Basic Call Management System
Move Agents From CMS - If agents are moved from one split/skill to another split/skill via
CMS/Supervisor, measurements are stopped for the agent's "from" split/skill and started
for the agent's "to" split/skill.
If an attempt is made to move an agent from a non-BCMS-measured split/skill to a
measured BCMS split/skill via CMS/Supervisor, and the move would exceed the maximum
number of measured agents, the communication server rejects the move. Otherwise,
internal BCMS measurements are started for the agent. If the an agent is moved from a
split/skill that is measured by BCMS to a split/skill that is not measured by BCMS via
CMS/Supervisor, then internal measurements for the agent stop.
Night Service - When night service is activated for a split/skill, new calls go to the
alternate destination. BCMS does not record these calls as OUTFLOW. If the destination is
a measured split/skill, BCMS treats the calls as new incoming calls (that is, BCMS does not
record them as INFLOW).
System Measurements - The system can simultaneously produce BCMS reports,
adjunct CMS reports, and communication server traffic measurements.
Although some of the CMS and BCMS report information is similar, BCMS measurements
are not determined in the same way as trunk group and hunt group measurements are
reported in CMS. Therefore, representation of data in the two report types is not identical.
Issue 1.0 May 2003
93
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