Avaya Communication Manager Contact Center Manual page 432

Guide to acd contact centers
Table of Contents

Advertisement

vector directory number (VDN)
vector directory number
(VDN)
vector-controlled split
VIS
VLSI
VM
VNI
voice terminal
WATS
WCC
WCR
WCTD
WFB
Wide Area
Telecommunications
Service (WATS)
wideband
wideband access
endpoint
wink-start tie trunk
432 Communication Manager Guide to ACD Call Centers
An extension that provides access to the Vectoring feature on the switch. Vectoring
allows a customer to specify the treatment of incoming calls based on the dialed
number.
A hunt group or ACD split administered with the vector field enabled. Access to such
a split is possible only by dialing a VDN extension.
Voice Information System
Very-large-scale integration
Voltmeter
Virtual nodepoint identifier
A single-line or multiappearance telephone.
See
Wide Area Telecommunications Service (WATS)
World-Class Core
World-Class Routing
World-Class Tone Detection
Wireless fixed base
A service in the United States that allows calls to certain areas for a flat-rate charge
based on expected usage.
A circuit-switched call at a data rate greater than 64 kbps. A circuit-switched call on a
single T1 or E1 facility with a bandwidth between 128 and 1536 (T1) or 1984 (E1)
kbps in multiples of 64 kbps. H0, H11, H12, and N x DS0 calls are wideband.
Access endpoints, extended with wideband switching to include wideband access
endpoints. A wideband access endpoint consists of one or more contiguous DS0s on
a line-side T1 or E1 facility and has an extension. The Administered Connections
feature provides call control for calls originating from wideband access endpoints.
A trunk with which, after making a connection with a distant switching system for an
outgoing call, the system waits for a momentary signal (wink) before sending the
digits of the called number. Similarly, on an incoming call, the system sends the wink
signal when ready to receive digits.
on page 432.

Advertisement

Table of Contents
loading

Table of Contents