Avaya Communication Manager Contact Center Manual page 315

Guide to acd contact centers
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VDN form (page 1) with Attendant Vectoring field set to n.
change vdn xxxxx
Acceptable Service Level (sec): ____
Service Objective (sec): 20
VDN of Origin Annc. Extension:
VDN form (page 2) with Attendant Vectoring field set to n.
change vdn xxxxx
Messaging Server Name:
VDN Timed ACW Interval:
BSR Available Agent Strategy: 1st-found
Observe on Agent Answer?: n
Display VDN for Route-To DAC?: n
Vector Directory Numbers list form
Name
Tech Support
Customer Serv.
New Orders
Denver
San Francisco
Chicago
VECTOR DIRECTORY NUMBER
Extension: 2001
Name: vdn 2001
Vector Number: 1
Attendant Vectoring? n
Allow VDN Override? n
COR: 1
TN: 1
Measured: internal
1st Skill:
2nd Skill:
3rd Skill:
VECTOR DIRECTORY NUMBER
Audix Name:
Return Destination:
BSR Application:
VECTOR DIRECTORY NUMBERS
VDN
Ext
Ovrd
50000
y
59
50001
n
1
50002
y
23
50003
y
23
50004
y
39
50005
y
12
Vec
COR TN Num
Meas
1
234
none
301
1
1
none
302
1
5
none
303
1
123
int
304
1
123
ext
305
1
123
both
306
Vector Directory Number (VDN)
page 1 of 2
page 2 of 2
Event
Orig
Notif
Skills
Annc
Adj 1st 2nd 3rd
Issue 1.0 May 2003
315

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