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DIOD
DIOD
direct agent
Direct Extension
Selection (DXS)
Direct Inward Dialing
(DID)
Direct Inward Dialing
(DID) trunk
disk drive
distributed
communications system
(DCS)
DIVA
DLC
DLDM
DMI
DND
DNIS
DOD
domain
domain-control
association
domain-controlled split
402 Communication Manager Guide to ACD Call Centers
Direct Inward and Outward Dialing
A feature, accessed only via ASAI, that allows a call to be placed in a split queue but
routed only to a specific agent in that split. The call receives normal ACD call
treatment (for example, announcements) and is measured as an ACD call while
ensuring that a particular agent answers.
A feature on an attendant console that allows an attendant direct access to voice
terminals by pressing a group-select button and a DXS button.
A feature that allows an incoming call from the public network (not FX or WATS) to
reach a specific telephone without attendant assistance.
An incoming trunk used for dialing directly from the public network into a
communications system without help from the attendant.
An electromechanical device that stores data on and retrieves data from one or more
disks.
A network configuration linking two or more communications systems in such a way
that selected features appear to operate as if the network were one system.
Data In/Voice Answer
Data line circuit
Data-line data module
Digital-multiplexed interface
Do not disturb
Dialed-Number Identification Service
Direct Outward Dialing
VDNs, ACD splits, and stations. The VDN domain is used for active-notification
associations. The ACD-split domain is for active-notification associations and
domain-control associations. The station domain is used for the domain-control
associations.
A Third Party Domain Control Request capability initiates a unique CRV/link number
combination, which is referred to as a domain-control association.
A split for which Third Party Domain Control request has been accepted. A domain-
controlled split provides an event report for logout.
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