Avaya Communication Manager Contact Center Manual page 328

ACD contact center switch forms
Format
type with a time value. Enter one of the following Format values. Default is blank.
Period
the data type is historical data, you cannot leave this field blank. Valid entries are day
(midnight to the current time), interval (the time specified in the Number of Intervals
field), or blank. Refer to
measurement period is required for a particular Data Type. The default is blank.
Threshold
threshold comparator and the threshold value. The threshold value is used with the
threshold comparator to determine if a threshold warning should be generated. A
threshold warning is generated if the specified condition is met for one or more of the
data items. If the specified condition is not met for any of the data items, then no
threshold warning is generated. The threshold value can be any numeric value from 0 to
9999. Default is blank. Valid threshold comparators are:
— = (equal to)
— <> (not equal to)
— < (less than)
— <= (less than or equal to)
— > (greater than)
— >= (greater than or equal to)
—
Ref
either agent or agent-extension. This field is required only if the data type is an agent-
related data type collected on a per-split/skill basis or a split/skill-related data type for
one of the agent's logged-in splits/skills. Enter one of the following values:
328 Communication Manager Guide to ACD Call Centers
—
The format for displaying the data type. The format is required only for a data
Valid Description
Input
ccs Hundred call seconds (CCS) rounded to the
nearest CCS
h Hours rounded to the nearest hour
h:mm Hours and minutes rounded to the nearest minute
h:mm:s Hours, minutes, and seconds
s
m Minutes rounded to the nearest minute
m:ss Minutes and seconds
s Seconds
—
Enter the amount of time to be used to collect the historical data for display. If
VuStats required and allowed fields
—
The threshold field is always an optional field. It contains two subfields, the
A reference to a split/skill; this field does not appear unless the Object Type is
Minimum
Input
Length
1
1
4
7
1
4
1
to determine if a