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Look-Ahead Interflow (Category A only)
Use Look-Ahead Interflow (LAI) to balance the load of ACD calls across multiple locations.
With Look-Ahead Interflow, you can optionally route a call to a backup location based on
your system's ability to handle the call within parameters defined in a vector. In turn, the
backup system can accept or deny the call also based on parameters defined in a vector.
Look-Ahead Interflow requires end-to-end ISDN connections, and it works over private and
public networks.
Look-Ahead Interflow can:
produce First in First Out (FIFO) or near FIFO call routing
provide globally-supported information forwarding over public or private ISDN (PRI and
BRI) networks using non-QSIG or QSIG protocols. For more information, see
Information Forwarding (Category A only)
Administering LAI
The following forms and fields are required to administer the LAI feature.
See
Call Vectoring
Required forms –
Form
System Parameters
Customer-Options
Trunk Group (ISDN)
Feature-Related
System Parameters
ISDN Numbering -
Public/Unknown
Call Vector
on page 128 for associated Call Vectoring administration.
Look-Ahead Interflow (Category A only)
on page 163.
Field
Vectoring (Basic)
ISDN-PRI
Lookahead Interflow
Outgoing Display
Codeset to Send TCM, Lookahead
Supplementary Service Protocol
UUI Treatment
Interflow-Qpos EWT Threshold
Ext Len
Ext Code
CPN Prefix
Complete a form for each Look-Ahead
Interflow vector
Issue 1.0 May 2003
171
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