Avaya Communication Manager Contact Center Manual page 345

Split data types (continued)
VuStats data type
agents-in-aux-3
agents-in-aux-4
agents-in-aux-5
agents-in-aux-6
agents-in-aux-7
agents-in-aux-8
agents-in-aux-9
agents-in-aux-all
agents-in-aux-default
agents-in-aux-non- default
agents-in-other
agents-on-acd-calls
Description
The number of agents currently in Aux work
mode for Reason Code 3 for the referenced
skill.
The number of agents currently in Aux work
mode for Reason Code 4 for the referenced
skill.
The number of agents currently in Aux work
mode for Reason Code 5 for the referenced
skill.
The number of agents currently in Aux work
mode for Reason Code 6 for the referenced
skill.
The number of agents currently in Aux work
mode for Reason Code 7 for the referenced
skill.
The number of agents currently in Aux work
mode for Reason Code 8 for the referenced
skill.
The number of agents currently in Aux work
mode for Reason Code 9 for the referenced
skill.
The number of agents currently in Aux work
mode for all Reason Codes for the
referenced split/skill.
The number of agents currently in Aux work
mode for the default Reason Code (code 0)
for the referenced split/skill.
The number of agents currently in Aux work
mode for Reason Codes 1 through 9 for the
referenced skill.
The number of agents who currently: are on
a call for another split, are in ACW work
mode for another split, have a call on hold
but are not in another state, or have a call
ringing at their terminal, or are dialing a
number from AI/MI mode.
The number of agents currently on split/skill
or direct agent ACD calls for a specific split.
VuStats Display Format (Category A only)
BCMS report: field
name/column heading
None
None
None
None
None
None
None
Split Status: AUX
None
None
Split Status: Other
Split Status: ACD
Issue 1.0 May 2003 345