Hunt Group; Hunt Group Administration Commands; Hunt Group Form Instructions - Avaya Communication Manager Contact Center Manual

Hunt Group

The ACD software directs a high volume of calls to hunt groups that are designed as ACD
splits. Each ACD split is created to receive calls for one or more services, such as
Business Travel or Billing. The services that are defined are based on the needs of the
people who are calling the contact center.
The Hunt Group form is used to define how the switch sends calls to extensions in ACD
and non-ACD environments.
One Hunt Group form needs to be completed for each split/skill.
For a full discussion of all of the fields on the Hunt Group form, see Administrator Guide for
Avaya Communication Manager, 555-233-506.

Hunt Group administration commands

You can use the commands listed in the table below to administer the Hunt Group form.

Hunt Group form instructions

Examples of the Hunt Group form pages are shown below. See Administrator Guide for
Avaya Communication Manager, 555-233-506 for a description of each field on the forms.
Note:
Note:
Action Object
add hunt-group
change hunt-group
display hunt-group
remove hunt-group
list hunt-group
Hunt Group for page 4 and the following pages are used to assign agent
extensions to the split hunt group. If the group is a skill (Skill field on page 2
is set to y), these pages do not appear.
Qualifier
1-99 (si/csi), 1-999 (r), or next
1-99 (si/csi), 1-999 (r), or next
1-99 (si/csi), 1-999 (r), or next
1-99 (si/csi), 1-999 (r), or next
1-99 (si/csi), 1-999 (r), or none (all
hunt groups display)

Hunt Group

Issue 1.0 May 2003 307