Vdn In A Coverage Path; Administering Vicp; Considerations; Interactions - Avaya Communication Manager Contact Center Manual

Guide to acd contact centers
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VDN in a Coverage Path

VDN in a Coverage Path (VICP) enhances Call Coverage and Call Vectoring. If Basic Call
Vectoring or Call Prompting is enabled on your communication server, you can assign a
Vector Directory Number (VDN) as the last point in a coverage path. Calls that reach this
coverage point can be processed by a vector or by Call Prompting.

Administering VICP

The following forms and fields are required to administer the VICP feature.
Call Coverage Path form — Set one of the following to the extension of the VDN you
want to use as a coverage point: Point 1, Point 2, Point 3, Point 4, Point 5, Point 6.

Considerations

Once a call has covered to a VDN, it cannot be further redirected by features such as Call
Coverage, Call Forwarding, or Night Service.
A VDN is not allowed to be a member of a coverage answer group. A vector cannot route a
covered call to a coverage answer group — a coverage answer group can only be a point
in a coverage path.
Removing a VDN from the system with the remove vdn <extension> command
automatically removes the VDN from any coverage paths.

Interactions

AAR/ARS Partitioning
The class of restriction assigned to the VDN determines the partition group number (PGN).
The PGN in turn determines the AAR or ARS routing tables used by route-to
commands.
Required forms – VICP feature
Form
Coverage Paths
Call Vector
Vector Directory Number
VDN in a Coverage Path
Field
All
All
All
Issue 1.0 May 2003
251

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