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ACD contact center switch forms
Field Descriptions for Feature-Related System Parameters
("EAS" page)
change system-parameters features
CALL CENTER SYSTEM PARAMETERS
EAS
Expert Agent Selection (EAS) Enabled? y
Minimum Agent-LoginID Password Length: _
Direct Agent Announcement Extension: _____
Message Waiting Lamp Indicates Status For: station
VECTORING
Reverse Star/Pound Digit For Collect Step? n
SERVICE OBSERVING
ASAI
Call Classification After Answer Supervision? n
Field descriptions
Expert Agent Selection (EAS) Enabled
Only displays if Expert Agent Selection (EAS) on the System-Parameters Customer-
Options form is y. Enter y to enable Expert Agent Selection. To enable this field, either no
ACD or vectoring hunt groups may exist or, existing ACD or vectoring hunt groups must be
skilled. Default is n.
Minimum Agent-LoginID Password Length
Only displays if Expert Agent Selection (EAS) on the System-Parameters
Customer-Options form is y. Enter the minimum number of digits that must be administered
as an EAS Agent's LoginID password. Valid entries are 0 through 9 or blank. Entering a 0
or blank indicates no password is required. Default is blank.
Direct Agent Announcement Extension
Only displays if Expert Agent Selection (EAS) or ASAI on the System-Parameters
Customer-Options form is y. Enter a valid announcement extension (consistent with the
dial plan).
294 Communication Manager Guide to ACD Call Centers
FEATURE-RELATED SYSTEM PARAMETERS
Converse First Data Delay: 0
Converse Signaling Tone (msec): 100
Prompting Timeout (secs): 10
Interflow-qpos EWT Threshold: 2
Service Observing Warning Tone? y
Second Data Delay: 2
Pause (msec): 70_
or Conference Tone? n
Send UCID to ASAI? n
Page x of x
Delay: ___
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