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ACD contact center switch forms
BCMS/VuStats Login IDs form
change bcms/vu-stats login IDs
BCMS/VuStats field Descriptions
Make assignments as required for the following fields on the form:
Login ID - This field has the following requirements:
For non-EAS systems the Login ID field can be a number up to nine digits long.
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Important:
The login ID must be the same length as the number in the ACD Login Identification
Length field that is specified on the Feature-Related System-Parameters form. If you
enter a login ID that does not match the length specified in the ACD Login Identification
Length field, the system displays an error message and places the cursor at the field
that is incorrect.
You can change the administered login length to a different value, but the allowed length
for all other IDs entered on this form is also changed. Before agents with logins that do
not match the administered login length can log on, you must re-administer either the
ACD login identification length to fit the existing logins or change the logins to match the
ACD login identification length.
292 Communication Manager Guide to ACD Call Centers
Assigned Numbers: 300 of 400
Login Id
Name
1: _________ _______________
2: _________ _______________
3: _________ _______________
4: _________ _______________
5: _________ _______________
6: _________ _______________
7: _________ _______________
8: _________ _______________
9: _________ _______________
10: _________ _______________
11: _________ _______________
12: _________ _______________
13: _________ _______________
14: _________ _______________
15: _________ _______________
16: _________ _______________
Important:
Important:
On EAS enabled systems, Login IDs can be only five digits long. If it is
possible that you may upgrade to the EAS feature at a future date, you may
want to limit the Login ID length to five digits or less.
BCMS/VU-STATS LOGIN IDS
Login Id
17: _________ _______________
18: _________ _______________
19: _________ _______________
20: _________ _______________
21: _________ _______________
22: _________ _______________
23: _________ _______________
24: _________ _______________
25: _________ _______________
26: _________ _______________
27: _________ _______________
28: _________ _______________
29: _________ _______________
30: _________ _______________
31: _________ _______________
32: _________ _______________
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