Chapter 9: Using Vustats - Avaya IP Agent Installation And User Manual

Chapter 9: Using VuStats

The VuStats feature is used to pass contact center information from the Avaya
communication server to a display on a station or extension. Supervisors and agents use
this feature to monitor contact center activity and statistics.
The VuStats window of Avaya IP Agent displays any VuStats buttons that have been
assigned to the extension by the communication server administrator.
Using Avaya IP Agent, you will be able to specify how long the program monitors each
transmission of VuStats information before it moves to the next one.
This section includes the following topics:
Configuring an extension for VuStats through the Avaya communication server
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page 162
Viewing a single set of VuStats information in Avaya IP Agent
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Adjusting intervals for monitoring VuStats
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