Appendix A: Recorded Announcements - Avaya Communication Manager Contact Center Manual

Appendix A: Recorded announcements

The Recorded Announcement feature provides an announcement to callers under a
variety of circumstances. For example, announcements let callers know that their call is in
queue or that the lines are busy.
This appendix gives you extended information about using the recorded announcement
feature of the switch. The main topics in this appendix are:
Administering recorded announcements
Recorded announcement types
When to use recorded announcements
About barge-in
Integrated announcements and announcements recorded on external devices
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Procedures for recorded announcements (TN2501AP)
Procedures for recorded announcements (TN750, TN750B, TN750C and TN2501AP
circuit packs, and G700 VVAL)
Recorded announcements, the ACD, and other contact center features
Recorded announcements and automatic wakeup
Refer to the "Managing announcements" and "Recorded announcements" chapters in the
Administrator Guide for Avaya Communication Manager, 555-233-506, for instructions on
adding, recording, saving, copying, restoring, and deleting announcements.
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