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ACD contact center features
Required forms – NCR (continued)
Form
System Parameters
Customer Options
Best Service Routing
Application form (for the
location to receive the
call)
For NCT or 1998 Enhanced ANSI ECT. . .
Trunk Group form
Signaling Group form
DS1 form
For NCD. . .
Trunk Group Form
Signaling Group Form
For TBCT version of NCT. . .
Trunk Group Form
Signaling Group Form
DS1 form
184 Communication Manager Guide to ACD Call Centers
Field
ISDN Network Call
Redirection
Net Redir?
Group Type
Supplementary
Services Protocol
Network Call
Redirection
Network Call Transfer
Country Protocol
Group Type
Supplementary
Services Protocol
Network Call
Redirection
Network Call Transfer
Group Type
Supplementary
Services Protocol
Network Call
Redirection
Network Call Transfer
Country Protocol
Value
Y
Y
isdn
g
Nortel-transfer (for MCI DMS250
switches), ANSI-transfer (for MCI
DEX600 switches), or Enhanced
ANSI-transfer (for future use)
Y
Any, typically 1a
isdn
c
deflect
N
isdn
a
Telcordia-TBCT (for Lucent 5ESS
or Nortel DMS-100 switches)
Y
1b or 1d
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