Avaya Communication Manager Contact Center Manual page 129

Guide to acd contact centers
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Required forms – Call Vectoring
Form
System Parameters
Customer-Options
Vector Directory
Number
Announcements/Audio
Sources
Hunt Group
Call Vector
Feature-Related
System Parameters
Vector Routing Table
Holiday Table
Fields that do not allow VDN extensions
You can not enter a VDN extension in the fields listed in the following table.
Fields that do not allow a VDN extension.
Form
Announcements/Audio
Sources
Call Coverage Answer
Group
Field
Vectoring (Basic)
Vectoring (G3V4 Enhanced) (Category A only)
Vectoring (G3V4 Advanced Routing) (Category A
only)
Vectoring (ANI/II-Digits Routing) (Category A only)
Vectoring (Attendant Vectoring)
Vectoring (Holiday Vectoring)
All
Complete all fields for each extension that
provides a vectoring announcement
Vector
ACD
Complete a form for each vector
Vector Disconnect Timer
Music/Tone on Hold
Port
Music (or Silence) on Transferred Trunk Calls
All
All
Field
Extension Number
Group Member Assignments
Call Vectoring
Issue 1.0 May 2003
129

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