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ACD contact center features
Administering Single-site BSR
The following forms and fields are required to administer the BSR feature in a single-site
configuration.
Administering Multi-site BSR
The following forms and fields are required to administer the BSR feature in a single-site
configuration.
Required forms – Multisite BSR
Form
System Parameters Customer-Options
Feature-Related System Parameters
Trunk Group (ISDN-BRI)
Trunk Group (ISDN-PRI)
Best Service Routing Application Plan
98 Communication Manager Guide to ACD Call Centers
Required forms – Single-site BSR
Form
System Parameters
Customer-Options
Feature-Related
System Parameters
ISDN Numbering -
Public/Unknown
VDN
Call Vector
1
Field
G3 Version
Vectoring (G3V4 Advanced Routing)
Vectoring (Best Service Routing)
Adjunct CMS Release
Ext Len
Ext Code
CPN Prefix
BSR Available Agent Strategy
Complete a form for each vector that uses
BSR commands
Field
G3 Version
Vectoring (Best Service Routing)
Vectoring (G3V4 Advanced Routing)
Lookahead Interflow (LAI)
Adjunct CMS Release
Outgoing Display
Supplementary Service Protocol
UUI Treatment
Outgoing Display
Supplementary Service Protocol
UUI Treatment
Complete one form for each BSR application
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