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Verifying system parameters to enable the Remote Logout of Agent
feature
To verify that the system parameters are set for use of this feature, complete the following
steps:
1. For the Class of Service form, set up a Class of Service (COS) with console
permissions set to y.
2. For the Class of Restriction form, enter:
command display system-parameters customer options
Note:
You will only be able to do this if your loginID has an appropriate COS
Note:
assigned to it). Ensure that the Call Center Release is set to 9.1 (or later).
3. Enter command change cor x and proceed to page 2 of the form.
Note:
x = valid COR, which is any number between 1 and 95.
Note:
4. Set the Remote Logout of Agent field to y.
5. Submit the form.
6. Recall the form and verify that the change is intact.
7. For the Feature Access Code form, enter:
command change feat
8. Go to the Call Center page.
9. Change the Remote Logout of Agent Access Code value to the preferred access code.
10. Submit the form.
11. Recall the form and verify that the change is intact.
12. Enter the TCM command:
rdd :dp_mgr Dac_e
13. Verify that the assigned value appears as the Remote Logout access code.
Note:
Steps 11 and 12 only need to be completed if there is reason to suspect that
Note:
there was a problem with the change implementation.
14. Enter command "save trans" to save the changes to the COR and FAC.
Remote Logout of Agent
Issue 1.0 May 2003
219
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