Table of Contents
Advertisement
converse-on split 10 pri m passing none and none (VRU returns 11
digits)
collect 3 digits after announcement none
goto vector 23 if digits <> 234
collect 8 digits after announcement none
route-to digits with coverage n
Interactions
Converse splits interact like other vector-controlled splits unless noted here.
Adjunct Switch Applications Interface (ASAI)
When a converse-on vector step places a call to an ASAI-monitored domain, ASAI event
messages are sent over the ASAI link. When a converse-on step places an ASAI-
monitored call, the ALERT message sent to the ASAI adjunct includes a cause IE, Coding
Standard 3 value 23 (CS3/23), which informs the adjunct that the call has not been
dequeued from any nonconverse splits.
If a converse-on step is run while an adjunct routing request is outstanding, the request
is canceled.
ASAI cannot transfer or conference calls, but can direct the system to do this.
Agents
Although not recommended, you can use a converse-on step to deliver a call to a group
of human agents. To agents, the call looks like an ACD call, except they cannot use certain
features, such as Transfer, Conference, and Supervisor Assist.
The agent can return data to vector processing by pushing the transfer button (or flash
hook on analog) and dialing the converse-on data return code and required digits.
Answer supervision
Answer supervision is returned only once during a call. If a call is answered because of a
converse-on step, answer supervision is sent if it hasn't previously been sent. If digits
are passed to the VRU, answer supervision is sent after digits are sent.
AUDIX
If a converse-on step calls AUDIX, the call is handled as a direct call to AUDIX. The
caller hears the AUDIX welcome message and can retrieve messages as usual.
If a call is forwarded to a VDN and then delivered to an AUDIX hunt group by a
converse-on step, the call to AUDIX is treated as a redirected call, and the caller may
leave a message.
Voice Response Integration (Category A only)
Issue 1.0 May 2003
265
Advertisement
Table of Contents
