Avaya Communication Manager Contact Center Manual page 392

Guide to acd contact centers
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bandwidth
bandwidth
barrier code
baud
BCC
BCMS
BCT
Bearer capability class
(BCC)
BER
BHCC
bit (binary digit)
bits per second (bps)
bit rate
BLF
BN
BOS
BPN
bps
392 Communication Manager Guide to ACD Call Centers
The difference, expressed in hertz, between the defined highest and lowest
frequencies in a range.
A security code used with the Remote Access feature to prevent unauthorized
access to the system.
A unit of transmission rate equal to the number of signal events per second. See
also
bit rate
on page 392 and
See
Bearer capability class (BCC)
Basic Call Management System
See
business communications terminal (BCT)
Code that identifies the type of a call (for example, voice and different types of data).
Determination of BCC is based on the caller's characteristics for non-ISDN
endpoints and on the Bearer Capability and Low-Layer Compatibility Information
Elements of an ISDN endpoint. Current BCCs are 0 (voice-grade data and voice), 1
(DMI mode 1, 56 kbps data transmission), 2 (DMI mode 2,
synchronous/asynchronous data transmission up to 19.2 kbps) 3 (DMI mode 3, 64
kbps circuit/packet data transmission), 4 (DMI mode 0, 64 kbps synchronous data), 5
(temporary signaling connection, and 6 (wideband call, 128–1984 kbps synchronous
data).
Bit error rate
Busy-hour call completions
One unit of information in binary notation, having two possible values: 0 or 1.
The number of binary units of information that are transmitted or received per
second. See also
baud
The speed at which bits are transmitted, usually expressed in bits per second. Also
called data rate. See also
Busy Lamp Field
Billing number
Bit-oriented signaling
Billed-party number
See
bits per second (bps)
bits per second (bps)
on page 392.
on page 392 and
bit rate
baud
on page 392 and
on page 392.
on page 392.
on page 393.
on page 392.
bits per second (bps)
on page 392.

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