Procedures For Recorded Announcements (Tn750, Tn750B, Tn750C And Tn2501Ap Circuit Packs, And G700 Vval) - Avaya Communication Manager Contact Center Manual

Procedures for recorded announcements (TN750, TN750B, TN750C and TN2501AP circuit packs, and G700
Procedures for recorded announcements
(TN750, TN750B, TN750C and TN2501AP circuit
packs, and G700 VVAL)
Use these procedures to record announcements on the TN750, TN750B, TN750C and
TN2501AP circuit packs, as well as for G700 Gateway embedded VAL announcements
(referred to herein as virtual VAL or VVAL).
You can record, play back, or delete integrated announcements by initiating an
announcement session. To do this, you must have console permissions assigned to your
Class of Service (COS) for the internal station or Remote Access barrier code in order to
initiate an announcement session.
Announcement sessions always use port 0, which is also used for playing announcements,
on the TN750 circuit packs. Announcement sessions always use port 1, which is dedicated
for telephone access on the TN2501AP circuit packs. With the TN2501AP circuit pack or
G700 VVAL, the port is only busy if another telephone access session is active to the same
board.
To begin an announcement session, the user must dial the administered feature access
code (FAC) followed by the announcement extension. If an announcement session is
already in progress, or if a save or restore command is in progress, then the user hears
reorder tone (fast busy) and the system drops the call.
If the telephone session port to an integrated board is in use, then the user hears reorder
tone followed by silence. This indicates that the port will be reserved for an announcement
session. The user should redial the FAC and extension every 45 seconds to gain access to
the port.
Note:
Note:
Once an end user accesses an announcement session, the user can dial 1 to record an
announcement, 2 to play an announcement, or 3 to delete an announcement. If the circuit
pack memory is more than 90% full, then the switch gives stutter dial tone when the user
gains access to an announcement session. Even if the user hears stutter tone, the user
should begin speaking to record the announcement.
For Multivantage Release 1 (or later), multiple telephone sessions are
allowed, with one session associated with each active integrated
announcement board.
Issue 1.0 May 2003 379