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DXS
DXS
Dynamic Percentage
Adjustment
Dynamic Queue Position
Dynamic Threshold
Adjustment
E1
E & M
EA
EAD-LOA
EAD-MIA
EAL
ear and mouth (E & M)
signaling
EEBCDIC
ECC
ECMA
EFP
EI
EIA
EIA-232
404 Communication Manager Guide to ACD Call Centers
Direct extension selection
An Avaya Business Advocate feature that makes automatic adjustments to agents'
target allocations as needed to help meet the administered service level targets.
An Avaya Business Advocate feature that gives you the ability to queue calls from
multiple VDNs to a single skill, while maintaining different service objectives for
those VDNs.
An Avaya Business Advocate Service Level Supervisor feature that automatically
adjusts overload thresholds to engage reserve agents a bit sooner or a bit later to
meet the administered service levels.
A digital transmission standard that carries traffic at 2.048 Mbps. The E1 facility is
divided into 32 channels (DS0s) of 64 kbps information. Channel 0 is reserved for
framing and synchronization information. A D-channel occupies channel 16.
Ear and mouth (receive and transmit)
Expansion archangel
See Expert Agent Distribution-Least Occupied Agent
See Expert Agent Distribution-Most Idle Agent.
Expansion archangel link
Trunk supervisory signaling, used between two communications systems, whereby
signaling information is transferred through 2-state voltage conditions (on the E and
M leads) for analog applications and through a single bit for digital applications.
Extended Binary-Coded Decimal Interexchange Code
Error Correct Code
European Computer Manufacturers Association
Electronic power feed
Expansion interface
Electronic Industries Association
A physical interface specified by the EIA. EIA-232 transmits and receives
asynchronous data at speeds of up to 19.2 kbps over cable distances of up to 50
feet. EIA-232 replaces RS-232 protocol in some switch applications.
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