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Call Prompting
The guide contains information that is critical to the effective and efficient use of this
feature. For more information about Call Prompting, see Avaya Communication Manager
Contact Center – Call Vectoring and EAS Guide, 555-233-517.
Call Prompting uses specialized vector commands to process incoming calls based on
information collected from the caller or from an ISDN-PRI message. It can be used in
various applications to better handle incoming calls. The following list gives a brief
description of some Call Prompting applications.
Automated Attendant
she would like to reach. The call is routed to that extension.
Data In/Voice Answer (DIVA) Capability
based on the digits that he or she enters, or to be directed to a hunt group or another
system extension.
Data Collection
assist in call handling. This data, for example, may be the caller's account number.
CINFO (Caller Information Forwarding) Routing (Category A only) — Allows a call to be
routed based on digits supplied by the network in an ISDN-PRI message.
Message Collection
queue for an agent.
Administering call prompting
The following forms and fields are required to administer the Call Prompting feature.
Required forms – Call Prompting feature
Form
System Parameters Customer-
Options
Feature-Related System
Parameters
Vector Directory Number
—
Allows the caller to enter the extension of the party that he or
—
Allows the caller to enter data that can be used by a host/adjunct to
—
Gives the caller the option of leaving a message or waiting in
—
Allows the caller to hear an announcement
Field
Vectoring (Prompting)
Vectoring (CINFO) (Category A only)
ISDN-PRI — for CINFO only
This form describes other vectoring
options that may be required depending
upon the application.
Prompting Timeout
All
Call Prompting
Issue 1.0 May 2003
125
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