Avaya Communication Manager Contact Center Manual page 11

VuStats Display Format (Category A only) form instructions
VuStats Display Format field descriptions . . . . . . . . . . . . . . . . . . . . . . . . .
List VuStats Display Format Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VuStats Display Formats field descriptions . . . . . . . . . . . . . . . . . . . . . . . .
VuStats required and allowed fields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 4: Implementing the Time of Day Clock Synchronization feature . . . . . .
TOD synchronization methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using NTP/SNTP to synchronize the switch to UTC time . . . . . . . . . . . . . . . . . . .
Using Avaya Site Administration to set up a TOD synchronization schedule . . . . . . . . .
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Things to know before you set up a synchronization schedule . . . . . . . . . . . . . .
Designing a TOD clock synchronization schedule . . . . . . . . . . . . . . . . . . . . .
Creating dedicated switch connections on which to run TOD synchronization tasks . . .
Setting up a TOD synchronization task schedule in Avaya Site Administration . . . . . .
About NTP/SNTP and Internet Time Servers . . . . . . . . . . . . . . . . . . . . . . . . .
SNTP on switch platforms that support direct synchronization . . . . . . . . . . . . . .
SNTP on platforms that synchronize through an Avaya Site Administration client PC . .
Setting up ACD offset times for CMS reporting . . . . . . . . . . . . . . . . . . . . . . . .
Offset procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix A: Recorded announcements . . . . . . . . . . . . . . . . . . . . . . . . .
Administering recorded announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recorded announcement types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Analog line types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DS1 types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Auxiliary trunk types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Integrated types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
When to use recorded announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About barge-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Barge-in operational details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Non-barge-in operational details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Integrated announcements and announcements recorded on external devices . . . . . . . .
Single integrated announcement boards. . . . . . . . . . . . . . . . . . . . . . . . . .
Multiple integrated announcement circuit packs . . . . . . . . . . . . . . . . . . . . . .
Compression rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Procedures for recorded announcements (TN2501AP) . . . . . . . . . . . . . . . . . . . .
Procedures for recorded announcements
(TN750, TN750B, TN750C and TN2501AP circuit packs, and G700 VVAL) . . . . . . . . .
Recorded announcements, the ACD, and other contact center features . . . . . . . . . . .
Recorded announcements and automatic wakeup. . . . . . . . . . . . . . . . . . . . . . .
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Issue 1.0 May 2003
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