Avaya Communication Manager Contact Center Manual page 357

Using Avaya Site Administration to set up a TOD synchronization schedule
Expansion port network (EPN) locations do not require synchronization
EPN cabinets that are located in a different time zone from their connecting switch do not
require separate TOD clock synchronization. EPNs obtain the synchronized clock time
from the switch, which is adjusted according to any settings that are specified in the
LOCATIONS administration form. You can use the change multiple locations
command to access the LOCATIONS form.
Note:
CMS data is synchronized to the switch time for the ACD from which CMS
Note:
data is generated. Any Daylight Savings Time rules applied to the switch are
also applied to the CMS data.
For more information about the change multiple locations command, see
Administrator Guide for Avaya Communication Manager, 555-233-506.
Run synchronization tasks during low-traffic periods
Avaya Site Administration uses the set time command to adjust the switch clock time.
Since completion of the set time command can be delayed by heavy switch traffic, the
clock synchronization task should be scheduled to run during a low-traffic period on each
switch.
Run synchronization tasks in the middle of CMS archive intervals
Avaya CMS is designed to run archives at regular intervals of 15 minutes, 30 minutes, or 1
hour. Synchronization tasks should be scheduled so that they run near the middle of an
archive interval. This approach minimizes potential redundancies in archive interval
records for an ACD.
Consider a case for an archive interval that begins at 09:00. If a synchronization command
is received at the switch and changes the switch clock time to 08:59, a second archive
interval begins when the switch clock changes to 09:00 again. In this case, two archive
intervals that have the same 09:00 time stamp are recorded. One interval extends from
09:00 to 09:01. The other interval also begins at 09:00, and extends for the normal
duration that is specified for archive intervals on the ACD, which is either 15, 30, or 60
minutes.
To avoid situations such as that described above, always schedule synchronization tasks
to be run near the middle the archive interval specified for each ACD.
To determine the CMS archive interval length specified for an ACD:
1. Start Avaya CMS Supervisor.
2. From the main menu, select:
Tools > System Setup
The CMS System Setup dialog is displayed.
Issue 1.0 May 2003 357