Avaya Communication Manager Contact Center Manual page 189

Guide to acd contact centers
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Signaling Group form: NCT
change signaling-group 4
Group Number: 4
Trunk Group for Channel Selection:
Supplementary Service Protocol: a
For NCD, the Network Call Transfer field on the Signaling Group form must be set to
n. Refer to the following figure:
Signaling Group form: NCD
change signaling-group 4
Group Number: 4
Trunk Group for Channel Selection:
Supplementary Service Protocol: a
Call Vector form
For non-BSR applications or for standard or enhanced Look-Ahead Interflow applications
replaced by NCR, supplementing BSR applications, on the communication server Call
Vector form, the left-most two character positions (before the number) in the route-to
vector step (vector step 2 in the example on the next page) must be set to ~r to invoke
NCR.
Network Call Redirection (NCR) (Category A only)
SIGNALING GROUP
Associated Signaling? y
Primary D-Channel: 01B1024
SIGNALING GROUP
Associated Signaling? y
Primary D-Channel: 01B1024
Page
1 of
5
Max number of NCA TSC: 0
Max number of CA TSC: 0
Trunk Group for NCA TSC:
Network Call Transfer? y
Page
1 of
5
Max number of NCA TSC: 0
Max number of CA TSC: 0
Trunk Group for NCA TSC:
Network Call Transfer? n
Issue 1.0 May 2003
189

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