Avaya Communication Manager Contact Center Manual page 384

Administering VRUs/IVRs as station ports
Type VRU/IVR
ports
lineside
DS1/DS0 or
lineside T1/E1
lineside
DS1/DS0 or
lineside T1/E1
1. C&D (Connect and Disconnect) Tones support is provided via the DTMF Feedback Signals for VRU customer
option which must be active for the installation before these station types (VRU, VRUFD, or VRUSA) can be
assigned.
2. Uses Analog Line Circuit Packs, such as TN2135.
3. DS1 Circuit Packs (TN767E (or later) or TN464F (or later) must be equipped.
384 Communication Manager Guide to ACD Call Centers
Forward
C&D tones
disconnect
support
needed
needed
yes no
yes yes
1 Station Description
type to
use
ds1sa ds1sa provides an EIA/TIA special-
access type DS1 interface. The
forward disconnect signal is a
toggle of the "A" bit from 1 to 0 and
then back to 1 after 600 msecs.
VRUSA VRUSA is the same as ds1sa,
except C&D tone support is
provided.