Avaya Communication Manager Contact Center Manual page 431

UART
UCD
UCD-LOA
UCD-MIA
UCL
UDP
UL
UM
Uniform Call
Distribution-Least
Occupied Agent (UCD-
LOA)
Uniform Call
Distribution-Most Idle
Agent (UCD-MIA)
Uniform Dial Plan (UDP)
UNMA
UNP
UPS
USOP
UUCP
UUI
VAR
VDN
Universal asynchronous transmitter
Uniform call distribution
See Uniform Call Distribution-Least Occupied Agent.
See Uniform Call Distribution-Most Idle Agent.
Unrestricted call list
See Uniform Dial Plan (UDP)
Underwriter Laboratories
User manager
An agent selection method for delivery of calls. With UCD-LOA implemented, calls
are delivered to the available agent with the lowest percentage of work time since
login.
See also EAD-LOA, EAD-MIA, and UCD-MIA.
An agent selection method for delivery of calls. With UCD-MIA implemented, calls
are delivered to the available agent who has been idle the longest since their last
ACD call.
See also EAD-LOA, EAD-MIA, and UCD-LOA.
A feature that allows a unique number assignment for each terminal in a multiswitch
configuration such as a DCS or main-satellite-tributary system.
Unified Network Management Architecture
Uniform numbering plan
Uninterruptible power supply
User service-order profile
UNIX-to-UNIX Communications Protocol
User-to-user information
Value-added reseller
See vector directory number (VDN)
on page 431.
on page 432.
Issue 1.0 May 2003
VDN
431