Avaya Communication Manager Contact Center Manual page 157

Required forms – ICM (continued)
Form
Hunt Groups
Class of Restriction
Call Vector
Station (agent stations)
Agent LoginID (EAS only)
Trunk Group form — Administer the Per Call CPN/BN field for the appropriate ISDN-
PRI trunk group. The corresponding information is sent with a call-offered event report
to the adjunct.
Hunt Group form — Complete a Hunt Group form for each split/skill that the ICM
adjunct will monitor.
Call Vector form — If you are using Call Vectoring, an ASAI link interface extension
number is required for adjunct routing vector commands. This extension is the same as
the one you enter on the Station form.
See Automatic Call Distribution
page 125, and CallVisor Adjunct-Switch Application Interface and any other features you
are implementing for ICM for additional administration requirements.
on page 77, Call Vectoring
Inbound Call Management
Field
Group Type
ACD
Queue
Vector
Measured
Supervisor Extension
Controlling Adjunct
Queue Length
Calls Warning Threshold
Calls Warning Port
Time Warning Threshold
Time Warning Port
Direct Agent Calling (optional)
All
All
All
on page 128, Call Prompting
Issue 1.0 May 2003
on
157