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ACD contact center switch forms
Trunk group data types (continued)
VuStats data type
outgoing-usage
percent-all-trunks- busy
percent-trunks-maint-
busy
trunk-group-name
trunk-group-number
trunks-in-use
trunks-maint-busy
350 Communication Manager Guide to ACD Call Centers
Description
The total trunk holding time for outgoing calls
in hundred call seconds.
The percent of time all the trunks in a
specified trunk group were busy during a
specified period/day. Timing for a call begins
when the last trunk is seized.
The percent of time trunks were busied out for
maintenance during a specified period/day.
The name administered for a specific trunk
group.
The number administered for a specific trunk
group.
The number of trunks currently in use (not
idle).
The number of trunks currently busied out for
maintenance.
BCMS report: field
name/column heading
Trunk Group:
OUTGOING CCS
Trunk Group: % ALL
BUSY
Trunk Group: % TIME
MAINT
Trunk Group: Trunk
Group Name
Trunk Group: Trunk
Group Number
None
None
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