Communication Server Requirements For Bsr - Avaya Communication Manager Contact Center Manual

ACD contact center features
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CAUTION:

Communication server requirements for BSR

Your communication server has to meet all of the requirements shown below to support
Best Service Routing. Check the settings shown below before you try to use BSR.
ommunication server setting requirements for BSR
Form
Software Version
System-
Parameters Customer-
1
Options
Feature-Related System
Parameters
1. ISDN connectivity is only necessary if you want to use multi-site BSR. One or both of these fields must be set
to "Y." Multi-site BSR operates over both BRI and PRI trunks.
2. Or H.323 IP trunking. For more information, see
page 100.
3. Look-Ahead Interflow is only necessary if you want to use multi-site BSR. For status poll and interflow calls
used in multi-site BSR applications, set up trunks as you would for LAI. See
(Category A only)
calls.
Note:
Note:
96 Communication Manager Guide to ACD Call Centers
CAUTION:
To ensure your network meets the requirements for BSR support presented
below, contact your Account Executive about BSR network certification.
Page Field
1 Memory Resident
1 G3 Version
2 ISDN-BRI Trunks
ISDN-PRI Trunks
3 Vectoring (G3V4 Advanced
Routing)
Vectoring (Best Service Routing)
Lookahead Interflow (LAI)
8 Adjunct CMS Release
on page 171, for more information. Information Forwarding is not required for polling
If you begin using BSR and then decide to turn it off, you will not be able to
set Vectoring (Best Service Routing) to n until you remove all BSR
commands from vectors.
2
3
Administering BSR polling over IP without B-Channel
Must be set to...
G3V6i.03, G3V6r.03,
or higher
V6 or higher
Y
Y
Y
Y
Y
R3V6 or higher,
or left blank
Look-Ahead Interflow
on