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VDN in a Coverage Path
Call Park
A parked call will not cover to a VDN. When a call is parked at an extension with a VDN in
its coverage path, the call will continue ringing the extension. If the call is parked to a hunt
group extension and the call is in queue, the call will remain in the queue until it is
retrieved, or answered by an agent, or abandoned by the caller. A vector event is
generated for these calls when the administered coverage criteria are met.
Once a call covers to a VDN, Call Park cannot be established until the call is delivered to
an extension and vector processing ends.
Call Vectoring
The class of restriction assigned to a VDN determines the partition group number (PGN).
The PGN in turn determines the AAR or ARS routing tables used by route-to
commands.
When a call covers to a VDN, VDN override has no effect on the display shown on an
answering display. This station will show the normal display for a covered call.
adjunct routing (Category A only): For direct calls to a VDN, the adjunct routing
command operates like the route to digits with coverage=y command. For calls
that cover to a VDN, however, the adjunct routing command operates the same as a
route to digits with coverage=n command. Calls redirected once to coverage
should not be redirected again, however, so in this situation the coverage option is
disabled for the adjunct routing command.
converse (Category A only): Covered calls to a VDN work with the converse command. If
a call in vector processing is connected to an agent in a "converse split," the agent cannot
activate Consult, Coverage Callback, or Coverage Leave Word Calling.
messaging: The messaging command handles covered calls differently depending on
whether an extension is specified in the command. If the command messaging split
xxxx extension none is used, the mailbox of the principal extension is used for the
call. The number of the principal extension and the reason for redirection are passed to the
messaging adjunct in the CONNECT message.
When an extension is specified in the messaging command, no information about the
principal extension is passed to the adjunct. Instead, the number of the extension specified
in the command is passed to the adjunct in the CONNECT message along with the reason
for redirection. The mailbox for the specified extension is used.
route-to: A call covering to a VDN can be routed to any valid destination by the call
vectoring command route-to. The coverage option for the route-to digits
command is disabled for covered calls. In other words, the route-to digits with
coverage=y functions like the route-to digits with coverage=n command when
processing covered calls. When the route-to command terminates a covered call
locally, information identifying the principal and the reason for redirection are retained with
the call. This information can be displayed on display phones or passed to an AUDIX or
Message Center system.
Issue 1.0 May 2003
253
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