Avaya Communication Manager Contact Center Manual page 308

ACD contact center switch forms
Hunt Group form (pages 1 of x)
change hunt-group xxx
Calls Warning Threshold: ___
Time Warning Threshold: ___
Hunt Group form (pages 2 of x)
change hunt group xxx
Supervisor Extension:____
Controlling Adjunct:____
308 Communication Manager Guide to ACD Call Centers
Group Number: ___
Group Name: __________________________ Queue?
Group Extension: ____
Group Type:
TN:
COR:
Security Code: ____
ISDN Caller Disp: ________
Queue Length: ___
Skill?___
AAS?____
Measured:____
Forced Entry of Stroke Counts or Call Work Codes?___
HUNT GROUP
Coverage Path: ____
Night Service Destination: _____
MM Early Answer?
Port: Extension: ____
Port: Extension: ____
HUNT GROUP
Expected Call Handling Time sec):___
Acceptable Service Level (sec):___
Service Objective (sec):___
Service Level Supervisor?___
Dynamic Percentage Adjustment?___
Service Level Target:___
Dynamic Queue Position?___
Redirect on No Answer (rings):___
Redirect to VDN:___
Page 1 of X
ACD?
Vector?
Page 2 of X