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ACD contact center switch forms
VDN field descriptions
Make assignment as required for the following fields on the form:
Extension
Enter the extension associated with the VDN when completing a paper form. The
extension is a number that starts with a valid first digit and length as defined by the
System's dial plan. This is a display-only field when using an administration command
such as add or change to access the form.
Name
Enter up to a 27-character alphanumeric name that identifies the VDN. This is an optional
field that need not contain any data. The name may be truncated on agents' displays
depending on the application. When information is forwarded with an interflowed call, only
the first 15 characters are sent. Default is blank.
Vector Number
Enter a 1- to 3-digit vector number that specifies a particular call vector that is accessed
through the VDN. The field cannot be blank.
Attendant Vectoring
When Attendant Vectoring is optioned, a field on the VDN form identifies if this is an
Attendant Vectoring VDN. If this field is n, there are no changes on the VDN form. If this
field is y, the form appearance changes (see below).
When removing a VDN, validation verifies that this VDN is not being used on either the
Console Parameters form or the Tenant Partitioning forms.
VDN
Allow
Override
Valid entries are y and n (default). This entry affects the operation of an agent's display and
certain options/data assigned to the VDN when a call is routed through several VDNs. If it
is set to n, the name of this VDN appears on the agent's display and the VDN's AUDIX mail
is accessed. If any subsequent VDNs are used to process this call, their names will not
appear on the terminating display and the AUDIX mail for the original VDN is accessed. If
the field is set to y, the name of the VDN appearing on the terminating display will depend
on the administration and chaining of the subsequent VDNs and the AUDIX mail for the
last VDN is accessed. Default is n.
316 Communication Manager Guide to ACD Call Centers
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