Considerations; Interactions - Avaya Communication Manager Contact Center Manual

ACD contact center features
Required forms (continued)– Call Prompting feature (continued)
Form
Announcements/Audio Sources
Hunt Group
Call Vector
Station (multi-appearance)
Attendant Console
If Vectoring (Basic) is not enabled on the System-Parameters Customer-Options form, the
Call Prompting feature cannot queue calls or make conditional checks based on queue or
agent status, time of day, or day of week.
CINFO requires the AT&T Intelligent Call Processing (ICP) service, ISDN-PRI, and
Vectoring (Prompting).
You can administer any display-equipped phone or attendant console with a Caller
Information CALLR-INFO button. The button displays digits collected for the last collect
digits command.
You must have Call Vectoring software for CMS to use Call Prompting (with or without Call
Vectoring) with CMS.

Considerations

Call prompting, with the exception of CINFO, competes with several features for ports on
the call classifier - detector circuit pack or equivalent.

Interactions

The following interactions apply specifically to Call Prompting. For general Call Vectoring
interactions that may affect Call Prompting applications see
Authorization Codes
If authorization codes are enabled, and a route-to command in a prompting vector
accesses AAR or ARS, if the VDN's FRL does not have the permission to use the chosen
routing preference, then the system does not prompt for an authorization code and the
route-to command fails.
126 Communication Manager Guide to ACD Call Centers
Field
Complete all fields for each extension
that provides a Call Prompting
announcement
Vector
Complete a form for each Call Prompting
vector
Button/Feature Button Assignments -
callr-info
Feature Button Assignments -callr-info
Call Vectoring on page 128.