Avaya Communication Manager Contact Center Manual page 73

Agent Call Handling
Voice Response Integration
If an ACD call routes on a converse vector command, any VDN-Timed ACW associated
with the call is ignored for agents in the converse split/skill. However, if the converse
split/skill has an administered Timed ACW interval, the answering agent associated with
the split/skill is placed in Timed ACW when converse vector command processing
completes.
Issue 1.0 May 2003 73