Best Service Routing (Bsr) Application Plan (Category A Only); Bsr Administration Commands; Form Instructions - Avaya Communication Manager Contact Center Manual

ACD contact center switch forms
Best Service Routing (BSR) Application Plan
(Category A only)
Use this form to identify the remote locations used in each BSR application.
Note:
Note:

BSR Administration commands

Use the following administration commands to administer the Best Service Routing form

Form instructions

An example BSR application form is shown below, followed by descriptions of the various
fields included in the form.
288 Communication Manager Guide to ACD Call Centers
For an explanation of BSR application plans see
(Category A only) on page 94.
Action Object
add best-service-routing
change best-service-routing
display best-service-routing
remove best-service-routing
2 best-service-routing
list
1. Brackets [ ] indicate the qualifier is optional. Single quotes (' ') indicate the text
inside the quote must be entered exactly as shown or an abbreviated form of
the word may be entered.
List best-service-routing
2. The command
Routing Applications form. This is a display-only form and is shown below.
Best Service Routing
1
Qualifier
xxx (application number) or 'next'
xxx (application number)
xxx (application number)
xxx (application number)
displays the List Best Services