Avaya Communication Manager Contact Center Manual page 349

VDN data types (continued)
VuStats data type
oldest-calling-waiting
percent-in-service- level
total-acd-talk-time
vdn-extension
vdn-name
Trunk group data types
VuStats data type
average-incoming-
call-time
average-outgoing-call-
time
incoming-abandoned-
calls
incoming-calls
incoming-usage
number-of-trunks
outgoing-calls
outgoing-completed- calls
Description
The time the oldest call has been waiting in
the VDN. Timing begins when the call enters
the vector.
The percentage of calls offered to the VDN
that were answered within the service level
administered for the VDN.
The total time agents spent talking on
split/skill calls and direct agent calls.
The extension of a vector directory number
(VDN).
The name of a vector directory number (VDN).
Description
Average holding time for incoming trunk calls.
Average holding time for outgoing trunk calls.
Incoming calls abandoned during a specified
time period for a specified trunk group.
Incoming calls carried by a specified trunk
group.
The total trunk holding time for incoming calls
in hundred call seconds.
The number of trunks in a specified trunk
group.
The number of outgoing calls carried by a
specified trunk group.
The number of outgoing calls that received
answer supervision or answer timeout.
VuStats Display Format (Category A only)
BCMS report: field
name/column heading
VDN Status: OLDEST
CALL
VDN Status/VDN
Report/VDN Summary
Report: % IN SERV
LEVL
None
VDN Status/VDN
Report: VDN EXT
VDN Status/VDN
Summary Report: VDN
NAME
BCMS report: field
name/column heading
Trunk Group:
INCOMING TIME
Trunk Group:
OUTGOING TIME
Trunk Group:
INCOMING ABAND
Trunk Group:
INCOMING CALLS
Trunk Group:
INCOMING CCS
Trunk Group: Number of
Trunks
Trunk Group:
OUTGOING CALLS
Trunk Group:
OUTGOING COMP
Issue 1.0 May 2003 349