Avaya Communication Manager Contact Center Manual page 347

Split data types (continued)
VuStats data type
calls-waiting
oldest-call-waiting
percent-in-service- level
split-extension
split-name
split-number
split-objective
total-acd-talk-time
total-after-call-time
total-aux-time
Description
The number of calls that have encountered
a split/skill but have not been answered,
abandoned, or outflowed.
The time the oldest call has been waiting in
the split/skill. Timing begins when the call
enters the split/skill.
The percentage of calls offered to the split
that were answered within the service level
administered on the hunt group form.
The administered extension for a split.
The administered name for a split.
The administered number for a split.
The administered objective for a split.
The total time agents spent talking on
split/skill calls and direct agent calls for this
split.
The total time agents spent in call-related or
non-call-related ACW for any split during a
specific time period.
The total time agents spent in AUX work
mode for all Reason Codes for the
referenced split/skill during the
administered period.
VuStats Display Format (Category A only)
BCMS report: field
name/column heading
System Status: CALLS
WAIT
System Status:
OLDEST CALL
System Status/Split
Report/Split Summary
Report: % IN SERV
LEVL
None
Split Report/Split Status:
Split Name System
Status: SPLIT
Split Report/Split Status:
Split Name System
Status: SPLIT
None
None
Split Report/Split
Summary Report:
TOTAL AFTER CALL
Split Report/Split
Summary Report:
TOTAL AUX/OTHER
Issue 1.0 May 2003 347