Processing Status Display - Avaya Customer Interaction Express 1.0 WebClient User Manual

16 • Meet the WebClient module

Processing status display

In the action bar on the far left of each document window you can see the
processing status of the document. This area has a slightly darker background.
When a new document is created, this indicator is initially empty.
Processing statuses
The following table shows each possible processing status.
Processing status Explanation
Multiple selection You have selected multiple documents.
Creating email You are composing a new, outgoing email.
You are writing a reply to a CC email.
Answering email
(CC=CallCenter)
You are preparing a CC email for forwarding.
Forwarding email
(CC=CallCenter)
Sent email You are displaying an email that has already been sent.
You must input a job code before the email can be
Enter job code
closed out.
Answering non-CC You are writing a reply to an email that was not
email assigned to you by CallCenter.
Forwarding non-CC You are preparing an email for forwarding that was not
email assigned to you by CallCenter.
Non-CC email Viewing a non-CC email that has been received.
Email/task has not yet been activated. Therefore only a
Preview
preview is allowed.
Document does not
System error: The selected document is not available.
exist
More information
The Processing status display also shows whether a document has already been
answered or forwarded.
Processing status Explanation
Answered:
Forwarded:
Email has not yet been answered.
Email has been answered.
Email has not yet been forwarded.
Email has been forwarded.
User Manual CIE 1.0 WebClient