Avaya Communication Manager Contact Center Manual page 339

Agent and agent-extension data types (continued)
VuStats data type
shift-aux-time-2
shift-aux-time-3
shift-aux-time-4
shift-aux-time-5
shift-aux-time-6
shift-aux-time-7
shift-aux-time-8
shift-aux-time-9
shift-aux-time-all
shift-aux-time-default
shift-aux-time-non-
default
shift-aux-time-reason-
code
Description
The amount of time an agent has spent in
AUX work mode for Reason Code 2 during
the administered period.
The amount of time an agent has spent in
AUX work mode for Reason Code 3 during
the administered period.
The amount of time an agent has spent in
AUX work mode for Reason Code 4 during
the administered period.
The amount of time an agent has spent in
AUX work mode for Reason Code 5 during
the administered period.
The amount of time an agent has spent in
AUX work mode for Reason Code 6 during
the administered period.
The amount of time an agent has spent in
AUX work mode for Reason Code 7 during
the administered period.
The amount of time an agent has spent in
AUX work mode for Reason Code 8 during
the administered period.
The amount of time an agent has spent in
AUX work mode for Reason Code 9 during
the administered period.
The amount of time an agent has spent in
AUX work mode for all Reason Codes during
the administered period.
The amount of time an agent has spent in
AUX work mode for the default Reason
Code (code 0) during the administered
period.
The amount of time an agent has spent in
AUX work mode for Reason Codes 1
through 9 during the administered period.
The amount of time an agent has spent in
AUX work mode for the agent's current
Reason Code during the administered
period.
VuStats Display Format (Category A only)
BCMS report: field
name/column heading
None
None
None
None
None
None
None
None
None
None
None
None
Issue 1.0 May 2003 339