Avaya Communication Manager Contact Center Manual page 421

Guide to acd contact centers
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PCM
PCOL
PCOLG
PCS
PDM
PDS
PE
PEC
PEI
personal computer (PC)
PGATE
PGN
PI
PIB
pickup group
PIDB
PKTINT
PL
PLS
PMS
PN
PNA
POE
See
pulse-code modulation (PCM)
Personal central-office line
Personal central-office line group
Permanent switched calls
See
processor data module (PDM)
Premises Distribution System
Processing element
Price element code
Processor element interchange
A personally controllable microcomputer.
Packet gateway
Partitioned group number
Processor interface
Processor interface board
A group of individuals authorized to answer any call directed to an extension within
the group.
Product image database
Packet interface
Private line
Premises Lightwave System
Property Management System
Port network
Private network access
Processor occupancy evaluation
on page 423.
on page 423.
Issue 1.0 May 2003
POE
421

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