Avaya Communication Manager Contact Center Manual page 99

Guide to acd contact centers
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Required forms – Multisite BSR (continued)
Form
VDN
Call Vector
1. Settings in the fields Codeset to Send TCM, Lookahead and Send Codeset 6/7 LAI IE on the ISDN
trunk forms do not affect BSR.
Multi-site BSR requires that Look-Ahead Interflow (LAI) be enabled. See
LAI
on page 171 for a list of required forms and fields. Since BSR can forward information
such as VDN name, in-VDN time, and collected digits with interflowed calls, also see
Administering User-to-User Information transport
Best Service Routing (Category A only)
Field
BSR Application
BSR Available Agent Strategy
Complete a form for each vector (primary,
status poll and interflow vectors) in a BSR
application
on page 163 for instructions.
Administering
Issue 1.0 May 2003
99

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