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VuStats (Category A only)
VuStats presents Basic Call Management System (BCMS) statistics on phone displays.
Agents, supervisors, contact center managers, and other users can press a button and
view statistics for agents, splits/skills, VDNs, and trunk groups.
These statistics reflect information collected during the current BCMS interval, information
collected since the agent logged in or since the day began, or historical data accumulated
over an administered number of intervals. The information is limited to 40 characters
displayed at a time. VuStats can display on demand or update periodically.
With VuStats, anyone who is using a telephone with digital display can view BCMS
statistics, which are otherwise available only on BCMS reports or management terminals.
These statistics can help agents monitor their own performance or can be used to manage
splits/skills or small contact centers.
Note:
Note:
The following figure illustrates a Callmaster with a VuStats display.
Callmaster with VuStats display
Although VuStats can run with either BCMS or CMS enabled, neither is
required.
STAFF = 4
1
GHI
4
PRS
7
AV = 0
AUX = 2
WAIT = 4
ABC
DEF
2
3
JKL
MNO
5
6
VUS
TUV
WXY
8
9
Oper
#
0
VuStats (Category A only)
ASL = 87
callmstr CJL 061896
Issue 1.0 May 2003
271
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