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SPE
SPID
split
split condition
split number
split report
split (agent) status
report
SSI
SSM
SSV
ST3
staffed
STARLAN
Station Message Detail
Recording (SMDR)
standard serial interface
(SSI)
status lamp
stroke counts
SVN
switch
Switch Processing Element
Service Profile Identifier
See
ACD work mode
A condition whereby a caller is temporarily separated from a connection with an
attendant. A split condition automatically occurs when the attendant, active on a call,
presses the start button.
The split's identity to the switch and BCMS.
A report that provides historical traffic information for internally measured splits.
A report that provides real-time status and measurement data for internally
measured agents and the split to which they are assigned.
Standard serial interface
Single-site management
Station service
Stratum 3 clock board
Indicates that an agent position is logged in. A staffed agent functions in one of four
work modes: Auto-In, Manual-In, ACW, or AUX-Work.
Star-Based Local Area Network
An obsolete term now called CDR — a switch feature that uses software and
hardware to record call data. See
A communications protocol developed for use with 500-type business
communications terminals (BCTs) and 400-series printers.
A green light that shows the status of a call appearance or a feature button by the
state of the light (lit, flashing, fluttering, broken flutter, or unlit).
A method used by ACD agents to record up to nine customer-defined events per call
when CMS is active.
Security-violation notification
Any kind of telephone switching system. See also
page 397.
on page 386.
Call Detail Recording (CDR)
on page 394.
communications system
Issue 1.0 May 2003
switch
on
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