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Call Prompting
CallVisor ASAI (Category A only)
ASAI-provided digits can be collected by the Call Vectoring feature via the collect vector
command as dial-ahead digits. CINFO is passed to CallVisor ASAI.
Hold
With the exception of CINFO, if a call is put on hold during the processing of a collect
command, the command restarts, beginning with the announcement prompt, when the call
is taken off hold. All dialed-ahead digits are lost. Similarly, if a call to a vector is put on hold,
vector processing is suspended when a collect command is encountered. When the call
becomes active, the collect command resumes.
Inbound Call Management (ICM) (Category A only)
You can use Call Prompting to collect information that may later be used by an adjunct to
handle a call.
Transfer
If a call to a VDN is transferred during a collect command, the collect command
restarts when the transfer is complete, and all dialed-ahead digits are lost. Similarly, if a
call to a vector is transferred, vector processing is suspended when a collect command
is encountered. When the transfer is complete, the collect command resumes. This is
not true when a collect command collects CINFO digits. In this case vector processing
is not suspended. Attendant extended calls do suspend vector processing in the same way
as transferred calls.
Issue 1.0 May 2003
127
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